Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Business Name: Petnix
Website: www.petnix.co.uk
Contact Email: support@petnix.co.uk

1. Introduction

Petnix is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (securely processed by third-party providers)

  • IP address

  • Device and browser information

  • Website interaction data

3. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Send order updates

  • Improve website performance

  • Prevent fraud

  • Send marketing communications (with consent only)

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity

  • Legal compliance

  • Legitimate business interests

  • Customer consent

5. Data Sharing

We may share data with:

  • Payment providers

  • Shipping carriers

  • IT and hosting services

  • Marketing platforms

  • Legal authorities when required

We do not sell personal information.

6. Your Rights (UK Customers)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact: support@petnix.co.uk

7. Data Retention

We retain data only as long as necessary for legal and operational purposes.

8. Cookies

Petnix uses cookies to:

  • Ensure website functionality

  • Analyse traffic

  • Improve user experience

  • Support marketing campaigns

You may manage cookies via your browser settings.

9. Contact

Email: support@petnix.co.uk
Address: [Registered Business Address]